Returns & Exchanges

At The Varsity, we strive to ensure your food arrives fresh and delicious; however, due to the perishable nature of our products, we offer a specialized resolution process for any quality concerns. If your order does not meet our high standards, please follow the steps below within 24 hours of delivery for a refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the packaging and the product immediately upon arrival to document any damage or quality discrepancies.

• 2.
  Contact Support

  Email our customer service team at [email protected] with your order number and the photos you captured within 24 hours.

• 3.
  Review Process

  Our culinary quality team will review your claim within 1-2 business days to verify the issue against our freshness standards.

• 4.
  Resolution

  Once approved, we will initiate a full refund to your original payment method or ship a fresh replacement at no additional cost to you.